Return to Full Service – Operations Checklist
Administrative
Review 2 week rolling schedule
Determine hours and days of operations by location
Determine staffing plan
After Doctor and Regional approve staffing plan, submit to HR
Contact employees with date of return (if unable to return within a week, call the next person on the list)
Notify HR of any changes in staffing based on staff outreach calls
Print and place signage in the office for instructing patients on standard recommendations for respiratory hygiene etiquette and distancing
Print/copy phone script for front desk team
Post poster by sink: Hand hygiene: When hands are visibly soiled; after barehanded touching of instruments, equip, materials, contaminated objects; before/after treating each pt ; before putting on gloves and after removing gloves; when hands are soiled.
Get curtain/screen/barrier to separate any pt recovery areas that are within 6 ft
Rearrange lobby so chairs are 6 ft apart
Add supply charge as code in WinOMS
Restart crucial services that were stopped ( i.e. biohazard waste, landscaping, etc
Continue to send rolling schedule to Courtney daily
Complete 10 min report daily and submit to Regional
Print and ensure plenty of pt communication pieces ready to go ( i.e. things we’re
doing for pt safety)
Supplies
Create par levels for implants and disposables
Do full inventory of all implants
Do full inventory of all disposables
Create and submit weekly inventory of disposable supplies to Jamie Fickle
Create implant orders and send to Jamie Fickle who will place on practice’s behalf as needed
Create and submit disposables orders through Steadfast, ordering based on par levels
On supply orders be sure to include 2 – 3 months of key anesthetic drugs and antibiotics that are in short
supply ( i.e. Fentanyl
First Day Back
Doctor reviews infection control procedures/policies with staff ( video available)
Doctor reviews supply charge and importance to add to each treatment
Manager/Lead review patient call scripting
Ensure all IT access works
Provide returned staff with any training on key process changes that have occurred
Review insurance verification process (if changes)
Marketing
Contact Lyle in marketing to inform of practice’s hours and days of operations
Work with doctors to understand timeline for referring dentists to open
Confirm with Lyle if/when you want online campaign to commence when you want online campaign to
Work with Lyle on Referral Outreach campaign
Work with Regional Director and Lyle on 60 day marketing plan and safety precautions
Create 90 day marketing budget with Regional Director and Lyle
RCM
Contact Susan to ensure clarity of RCM duties (centralized vs decentralized)
