Service Is Our Key To Success

From the beginning, our concept was simple. First, develop a business model that serves in compelling, unique ways: serve as an extension of the oral surgeons’ clinical mission, provide financial and operational expertise and offer an alternative ownership solution for continued growth and long-term practice success. Second, gather an exceptional team of enthusiastic, dedicated professionals willing to do what’s necessary to produce results for our partners as well as grow our company.

It is important that our culture reflects the type of company we all strive to build, one of collaboration and integrity, passion and transparency.

OUR VISION

To be the oral surgery management company most admired for its people, partnership model, and performance.

OUR MISSION

We partner with premier oral and maxillofacial surgeons to help them enhance their clinical mission and their success both today and tomorrow. Through our sustainable partnership model, we help fuel innovation, clinical excellence, and steadier, more profitable growth for all. We do this by reinvesting resources, and providing shared clinical best practices and operational, marketing, and administrative support services.

OUR VALUES

The Power to Achieve More… Together
Passion for Patient Care
Outstanding Results
Winning Attitude
Embracing Continuous Improvement
Respect for Self and Others

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Passion for Patient Care

There’s a reason Passion for Patient Care is our first value. It’s because everything we do at USOSM revolves around ensuring our patients receive unparalleled care. Whether it is care from our board-certified doctors, or our billing agents, or our IT specialists, our decisions and our activities start with how it will improve the patient’s experience with us. At the practice level, we strive to keep our patients involved through interactive consultations and collaboration on their procedures. Our practice teams build trust and rapport with every patient and their families. At the shared services level, we work hard to ensure that our business practices do not take away from continuously putting the patient care first. Our short- and long-term strategies always start and end with the question, “How will this improve patient care?” Our passion for patient care runs through our core and keeps us grounded on what is really important.

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Outstanding Results

Holding ourselves accountable for delivering the Outstanding Results we expect is what drives us to achieve greatness. We work by setting clear objectives that are measurable and realistic. We are committed to meeting our targets and deadlines to ensure our continuous success. We are not afraid to make tough decisions and take calculated risks, because we know that is what great companies do to stay in front. Whether it is individual goals, team goals, practice goals or USOSM goals, we are going to deliver results. There is no other alternative for us.

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Winning Attitude

Ensuring our patients are satisfied with the fine quality of care we provide is a standard we strive for every day. We achieve this by starting our day with a Winning Attitude, something we believe comes from embracing the right mindset, exhibiting the right behaviors, and executing the right actions. We take great pride in what we do for our company, our partners, and our patients. We bring our best selves to work each day, remaining confident and optimistic, no matter what challenges we face. By continually focusing on quality care and paying attention to detail, we minimize issues that affect patient satisfaction and safety. When we aim for excellence, we earn loyalty and trust from those who are excited to share their positive experiences with others. This is how we all win.

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Embracing Continuous Improvement

At USOSM, we’re constantly looking for ways to enhance the patient‘s experience by Embracing Continuous Improvement. Our willingness to challenge existing processes allows us to act decisively on opportunities for improvement and adapt quickly to changing priorities. Because we are forward-thinking, we provide the best patient care possible. Remaining current on cutting-edge trends and best practices in oral surgery allows us to stay ahead of the competition and further grow our business. Everyone takes personal ownership in the success of the company. When we identify a problem, we encourage unconventional thinking to find solutions and reward innovation. Our goal is to always do things better.

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Respect for Self and Others

Teamwork is important to us at USOSM. Working together to achieve our goals requires Respect for Self and Others, treating others the way we want to be treated. To our patients, we show respect by keeping their appointment on schedule, being attentive of their concerns, and asking for their permission before proceeding. To our peers, we’re respectful of differing viewpoints, acknowledge alternate suggestions, and solicit diverse feedback. Our culture is built upon trust and genuine respect for those we encounter each day, whether patients or peers. It’s up to us to remain professional and polite.