Listen with your Eyes

By Steven J Anderson, Founder/Chief Creative Officer of Total Patient Service Institute Now, more than ever, we need to watch and listen when interacting with patients and their ...

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Tone of Voice

By Steven J Anderson, Founder/Chief Creative Officer of Total Patient Service Institute Remember what your momma told you..."Watch your ...

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Orienting Comments

By Steven J Anderson, Founder/Chief Creative Officer of Total Patient Service Institute Reduce patient stress by setting ...

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Mirroring

By Steven J Anderson, Founder/Chief Creative Officer of Total Patient Service Institute Make your patients feel important through mirroring.  Find out ...

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Purpose of the practice

By Steven J Anderson, Founder/Chief Creative Officer of Total Patient Service Institute Is everyone playing the same game?  Does everyone have the same ...

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Happy to do it

By Steven J Anderson, Founder/Chief Creative Officer of Total Patient Service Institute "No problem" is a problem.  Find out what is better ...

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Demonstration of Donning (Putting On) Personal Protective Equipment (PPE)

Courtesy of the the Centers for Disease Control and Prevention This video demonstrates the procedures described in CDC guidance for donning or putting on personal protective equipment for people ...

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Sweetest Sound

By Steven J Anderson, Founder/Chief Creative Officer of Total Patient Service Institute What's the sweetest sound in any language?  Click below to find out and learn some easy tricks to provide ...

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Law of 5 to 1

By Steven J Anderson, Founder/Chief Creative Officer of Total Patient Service Institute If you can learn this simple rule, excellent customer service is ...

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Self Talk

By Steven J Anderson, Founder/Chief Creative Officer of Total Patient Service Institute Be nice to yourself.  Find out the importance of "self talk" in putting your best self forward each ...

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The Goose and the Golden Egg

By Steven J Anderson, Founder/Chief Creative Officer of Total Patient Service Institute Without you, there can be no golden egg.  Learn a little self care to be sure you can take care of those that ...

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Personal Protective Equipment Review

Please click on the image below to view the PPE review video produced by Dr. Amy Kuhmichel and Dr. Shenan Bradshaw at Peachtree Dunwoody Oral & Facial ...

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The Stages of Change

By Steven J Anderson, Founder/Chief Creative Officer of Total Patient Service Institute Manage the stages of change in your own life and the life of your patients. Its all part of delivering Total ...

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The Donut Discipline

By Steven J Anderson, Founder/Chief Creative Officer of Total Patient Service Institute Here is a quick tip on something you can use right now to help manage yourself, the people around you and your ...

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AAOMS Online Anesthesia Review for Dental Anesthesia Assistants

AAOMS is offering the Online Anesthesia Review for Dental Anesthesia Assistants at no cost for a limited time. The continuing education course – focusing on the principles of anesthesia ...

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Suggestions for Alternate Work Activity

By Mary Nixon, Vice President of Practice Transition Dear valued team members, I hope this note finds each of you well. While our economy continues to pose challenges for everyone, we’ve ...

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